Terms & Conditions
Welcome to the LUXONAS website. By continuing to use this website, you are indicating that you accept these Terms and Conditions of use.
You can print out any page from this website, including the Terms and Conditions, by selecting Print from the File menu of your internet browser.
“We” and “us” refer to LUXONAS. “You” means the person using this website.
The website provides internet shopping services to Maltese residents.
By using the website, you confirm that you are at least 18 years old or, if you are under 18, that you are accessing this site and making purchases with the consent of your parent or guardian.
Using this website
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the express consent in writing from LUXONAS, except for personal and non-commercial use.
The content of this website is as accurate as possible, but we cannot accept any responsibility for inaccuracies or errors that are reasonably beyond our control. Colours of products may be rendered differently according to the type of computer monitor used. Product shown may not be actual size.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available online. However, this is not necessarily possible, and we are not liable if, through adverse circumstances, the site is down for any length of time.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for them and cannot make any guarantees about them or their goods and services. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
Termination of the website or services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
We take no responsibility for any loss or damage suffered as a result of our ‘order online’ service, or goods supplied using it, except as required by the laws of Malta, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for the quality of goods sold and for fraudulent misrepresentation, and for loss or damage to goods resulting from negligence.
Please read these terms and conditions before placing an order online.
Ordering, cancelling before delivery
By completing and submitting an electronic order form, you are making an offer to purchase goods. If this offer is accepted by us, the contract is binding on both parties.
The order is accepted if and when payment is authorised by your card-issuer/bank. At this point, we will e-mail confirmation that we have received payment. Your order will then be delivered.
If payment authorisation is not received, the order is deemed to have fallen through. You will be informed immediately of any unavailable item. We reserve the right to refuse any order on grounds of unavailability, non-authorisation of payment, or pricing errors or other errors on this website.
“Working days” in delivery estimates means all days other than Saturdays, Sundays and public holidays in Malta.
If you change your mind about an order, you can cancel it before we deliver it. Please contact us at firstname.lastname@example.org to cancel or delay your order, citing your name, address and order reference number.
If you wish to return goods, you are obliged to keep them in your possession and take reasonable care of them until you return them. We will accept the return of goods within 15 days from their receipt by the customer, as long as these goods have not been worn, damaged or soiled in any way, or any tags, labels or barcodes removed. They should be in their original packaging, which should be undamaged.
We do not accept the return of items which have been personalised through engraving or other means, unless we are at fault.
Please contact us at email@example.com if you would like to return your order.
Internet shopping via this website is available to residents of Malta and Internationally.
Pricing and payment
Prices quoted through this website are in €/EURO. Payment must be effected in this currency. All prices include 18% statutory Value Added Tax.
Unless there is a pricing error made on our website or in the ordering process, the price you pay is the price of the goods shown at the time your order is made, even if the price of the goods has since been changed.
If a pricing error is made on our website or in the ordering process, we will inform you as soon as possible and you will have the choice between buying the goods at the correct price or cancelling your order. Your order will be deemed as having fallen through if we are unable to reach you to notify you of the error.
You may prefer to collect your order from our store. Please specify customer pick-up when ordering.
You may collect the goods within 30 days. In your own interest, we specify that the person who made the order must be the one who collects the goods, showing identification and the payment card used to place the order.
The goods will be delivered within days according to quantity items. You will need to be at the delivery address to receive these goods in person. If a failed attempt at delivery is made, we will contact you to make the necessary arrangements for collection or delivery.
Changes to terms and conditions
We reserve the right to change these terms and conditions when deemed appropriate. If this happens, the information uploaded on this site will be changed accordingly, to reflect the changes.